Only the people participating in the conversation.

GetSafeNow uses end-to-end encryption by default. Messages are encrypted on your device before they are sent and can only be decrypted by the intended recipients. GetSafeNow employees, server administrators, hosting providers, and third parties cannot read your message content.

End-to-end encryption means your messages are encrypted before they leave your device and remain encrypted until they reach the recipient's device. There is no point in the middle where your message exists in readable form.

Privacy is not a feature you turn on. It's the foundation of how GetSafeNow works.

No.

GetSafeNow operates using a zero-knowledge architecture. Encryption keys remain under the control of users and are never accessible to GetSafeNow. We cannot decrypt your conversations because we do not possess the keys required to do so.

This is not a policy decision. It is a technical limitation built into the architecture of the platform.

GetSafeNow supports secure encryption key backup and recovery. If you have configured key backup, you can restore your encryption keys on a new device using your backup password.

Because only you know your backup password, GetSafeNow cannot recover it if it is lost. We strongly recommend configuring key backup and storing your backup password in a secure location.

Yes.

GetSafeNow is designed around a simple principle:

Deleted Means Deleted

Unlike some communication platforms that hide deleted content or retain it indefinitely, GetSafeNow is designed to permanently remove data designated for deletion. For many organizations, this is not simply a preference—it is a business, legal, or compliance requirement.

Learn more: Deleted Means Deleted: Why True Data Deletion Matters →

Your server remains active through the end of your billing period. After that, your server and its contents—including messages, files, room history, and user accounts—are permanently removed from the system.

We do not archive your communications after your service ends.

A court can only compel GetSafeNow to provide information we possess.

Because conversations are end-to-end encrypted and we do not possess the encryption keys, we cannot provide readable message content. While we may possess limited account, billing, or service information, we do not have the ability to decrypt your communications.

A private server is a dedicated communications environment used exclusively by your organization.

Your users, files, messages, and communications remain isolated from every other customer. No other organization shares your server, and no other organization's administrator has visibility into your communications environment.

The free shared server provides secure communications for individuals, families, and small groups.

A private server provides dedicated infrastructure, organizational administration, user provisioning, data ownership, enhanced control, and a communications environment built exclusively for your organization.

No.

GetSafeNow is built on Matrix technology, but it is far more than a standard Matrix deployment.

Matrix provides the foundation. On top of that foundation, GetSafeNow includes extensive custom development across both the server platform and the client applications used by your team.

Features such as true data deletion, dedicated private servers, hardened security controls, privacy-focused defaults, enhanced administration capabilities, and custom client functionality go well beyond what is available in a standard Matrix installation.

Matrix is the foundation. GetSafeNow is the platform.

Signal is an excellent privacy tool for individuals. However, it was not designed for organizational administration, user provisioning, dedicated infrastructure, or communications ownership.

GetSafeNow provides many of the privacy benefits people appreciate about Signal while adding the administrative control and organizational capabilities that businesses and professional organizations require.

Both platforms provide convenience and encryption, but they are consumer messaging platforms that were not designed for organizations with confidentiality, compliance, or privacy requirements.

Organizations often require administrative control, data ownership, user management, and communications infrastructure that consumer messaging platforms simply do not provide.

Teams and Slack are excellent productivity and collaboration tools. They are not designed to provide the same level of privacy, ownership, and communications control offered by end-to-end encrypted communications infrastructure.

For organizations handling sensitive communications, privacy and productivity are often two very different requirements.

You can.

Matrix is an open protocol and Synapse, the most widely used Matrix server, is freely available. However, operating a secure communications platform involves far more than installing software.

A self-hosted Matrix deployment requires security hardening, monitoring, backups, updates, maintenance, and ongoing operational support. When something breaks, your organization is responsible for fixing it.

There is also an important distinction between Matrix and GetSafeNow. Matrix provides the foundation, but GetSafeNow includes extensive custom development across both the server platform and client applications. Features such as true data deletion, privacy-focused defaults, hardened security controls, dedicated private servers, enhanced administrative capabilities, and organizational management tools go beyond what is available in a standard Matrix deployment.

The question is not whether you can run your own Matrix server. The question is whether maintaining a communications platform is the best use of your organization's time.